1. Personal information:
The Company is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Collecting personal information and the information collected:
The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
For users that register an account on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
The necessary information we collect to process orders includes: Name, Address, Email, Phone Number (if provided) IP Address, Order/Invoice Numbers and Tracking Parcel Numbers. These details allow us to email you updates in regards to your order and address and send your products to you once made.
3. Use of tracking technologies:
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser and can track technical information such as operating systems and the type of computer you use.
4. Using and disclosing your personal information:
Personal Information will be used for the following primary purpose:
– To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.
– To render services related to Peppermint Tree Creations’s business such as warranty or after sales services.
For the purpose described above, information may be shared with Peppermint Tree Creations group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company/ group company. This allows us to deliver our products to you. We do NOT sell, trade or rent users personal information to others.
5. Contact by the Company:
The Company may contact individuals using the information, which was provided by them in order to:
– Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest if you have opted in as a newsletter subscriber
– To send newsletters if you have opted in as a newsletter subscriber
– Abandoned cart emails if you have forgotten about something in your cart
6. How long we keep your data:
For users that register an account on our website (if any), we store the personal information provided in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. For personal information provided at time of ordering this information is stored for 7 financial years for administrative, legal or security purposes.
7. Individual’s right of access and erasure:
Individuals have the right to review and request erasure of the information that may be recorded on the Peppermint Tree Creation’s database. Information may be reviewed by contacting the Company on the customer enquiry form below or email [email protected]. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Data Breach Information:
The Company takes your privacy very seriously. We never sell/share your information with anyone. The only personal data shared with other parties is that required to complete your order. The Company constantly reviews their website security to ensure your personal data is kept safe at all times. If a data breach ever occurs that effects your data, you will be notified by the company within 72 hours and we will advise what information has been breached. If necessary the Company will also notify and involve the relevant law enforcement authorities.
9. The Company and links to other web sites:
10. Problems or queries: